Frequently Asked Questions
Everything you need to know about your Charms shopping experience.
What materials are used in Charms jewelry?
We use high-quality materials including 14k gold plating, sterling silver, and ethically sourced gemstones to ensure your pieces remain beautiful for years to come.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Do you offer a warranty on your products?
Yes, every Charms piece comes with a 6-month limited warranty that covers manufacturing defects. This does not cover normal wear and tear or accidental damage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna.